VIP Cabin Crew interview strategies
Updated: May 26, 2020
In the Covid-19 world, commercial aviation is in lockdown, but are there some glimmers of light for cabin crew furloughed or worrying about their jobs far beyond commercial aviation, which is in business aviation. As the lockdown lifts, there will be people who will prefer to travel by business jet for health and safety reasons, and this is supported by research coming from elsewhere, which we will cover in the near future.
The EliteCrew VIP Aspire course is designed to equip you so when you apply for a corporate jet opportunity you have that X-factor which makes your CV stand out. There are many elements to getting such a job, but one of the key aspects is how you perform at interview. For some of you, you might have interviewed others in your role, or perhaps have worked over 20 years in the same job and be completely out of practice. So, let’s look at some of the key questions you can be expected to get asked, and how to go about answering them successfully. More of this kind of content can be found on our VIP Aspire Course.
Assuming you have met the paper-based requirements for a VIP crew role and have the demonstrated the right qualities on paper, you are likely to be invited for an interview. Having the right level of experience won’t be enough, and assuming you can “wing it” on the day is simply setting you up to fail. Job recruiters may have evaluated hundreds of candidates and if you’ve gotten to the interview, grasping that opportunity is critical.
It’s also likely that this isn’t your first job either as cabin crew – but even for those of you only coming from a service-excellence background, you’ll still have crucial and essential experience within a service-based environment that you can bring out at interview. The question is, how?
The main aspect of an interview is what’s known as competency-based answers.
We expect that you have the right attributes to sell yourself whilst there and the entire subject of body language, tone of voice and communication is an endless source of discussion online, which includes the famous 55 38 7 myth (type that in Google and you might be surprised).
There are facets which we will cover in future blogs such as a passion for the job and establishing rapport – but in this blog, we just want to cover the question aspects.
However, you could be asked over 100 different questions at an interview, do you prepare for them all?
Yes and No!
Ok, so that might scare you initially, but it’s not that bad – let’s explain what we mean.
There are some common questions that you can be expected to get whichever business or corporate job you apply for. You should be ready to expect these questions and have answers prepared.
Why should we employ you at XYZ?
Do your research, how many aircraft do they have, where are the crew based, fleet numbers – anything you can find out about the business. Perhaps you have a friend in the company who can help.
Why do you want to be VIP crew?
You are trying to sell yourself and your personal attributes. For example, “I am looking for a new challenge and I know I would learn a lot about my own resilience, in a smaller, higher class environment”.
Are you applying for other corporate work?
In current circumstances, it would be of no surprise – but turn this into a pro-active statement, saying something like “Although I have applied elsewhere, this is where I want to work for most because of the company’s modern fleet and outstanding reputation for delivering excellent service”.
However, once we move beyond those questions, we get onto the competency-based examples, these will often start with the phrase, “Give us an example of/when/how....”
● You have influenced others
● Dealt with cultural diversity
● Turned a situation around
● Worked effectively in a team
● Dealt with confrontation
● You have improved customer service
Go through each of these questions and in turn think of as many examples as you can from your professional career, not from when you were 16 or the first job after school. They need to be relevant and in the area of expertise for which you are applying.
As you work through the questions we have in our database, you’ll need to find 4-5 examples from your career that are good at covering nearly all of those questions above and many more.
You can then start to develop them, recalling exactly what happened in those circumstances so at your interview you can remember them vividly and present the key learning aspects you had during those experiences.
So, in summary, yes you have to look at lots of questions but with good preparation, you’ll have a core bank of scenarios that you can call on that will be adaptable to almost any circumstance or question. Take the time and effort to get those clear in your mind so that you will be able to recall them confidently under pressure. Just remember when answering these questions, make them your own and stay true to yourself.
Becoming a VIP flight attendant requires hard work and dedication and you will need to do your research and learn new skills. If you work hard enough and can make yourself stand out, you are more than likely going to get a response from an application offering you your dream job.
Working as VIP/corporate cabin crew will give you an opportunity to meet people you never could on a regular job, such as royal family members, superstars and billionaires and you will travel to places you have never been to before.
We can help you take the first step and make your CV stand out from the crowd by taking our VIP Aspire course – find out how at EliteCrew.